COOKIES POLICY

This Cookie Policy explains how SHELTON DOUGLAS GROUP PYT LTD ("we", "our", or "us") uses cookies and similar technologies on our website: www.sheltondouglas.co.za.

By continuing to browse our site, you agree to our use of cookies as described below.

1. What are cookies?
Cookies are small text files stored on your device by your web browser when you visit a website. They help us remember your preferences, understand user behavior, and improve your browsing experience.

2. What types of cookies do we use?
✅ Strictly Necessary Cookies
Essential for the basic functionality of the website (e.g., navigation, secure areas, and form submissions).
Without these, some services may not function properly.

📊 Performance & Analytics Cookies
Used to collect information on how visitors interact with the site (e.g., most visited pages, average time on site).
Tools used: Google Analytics, Meta Pixel.

🎯 Marketing & Targeting Cookies
Used to deliver personalized ads based on your browsing behavior and interests.
Platforms used: Meta Ads (Facebook/Instagram), Google Ads, WhatsApp, email marketing.

💼 Functional Cookies
Help remember user preferences like language, pre-filled fields, or previous choices.

3. Third-party cookies
We use trusted third-party services to enhance our functionality and user tracking:

Google Analytics & Tag Manager – for site traffic analysis
Facebook/Instagram (Meta Pixel) – for remarketing and personalized ads
WhatsApp Business – for communication with users
Stripe, PayFast, Paystack – for secure online payments
Hotjar or Microsoft Clarity (if applicable) – for UX improvements and heatmaps

These platforms may collect information such as IP address, device type, browser type, and approximate location. Each platform operates under its own privacy and data protection policies.

4. How can you manage cookies?
You can manage, disable, or delete cookies directly from your browser settings. Most browsers allow you to:

View the cookies stored;
Block all or some cookies;
Delete existing cookies.

⚠️ Disabling essential cookies may affect your experience and functionality of the website.

5. Consent
By using our website, you consent to our use of cookies as described in this policy. A cookie banner will appear on your first visit. You may update or withdraw your consent at any time.

6. Changes to this policy
We may update this Cookie Policy occasionally to reflect changes in law, technology, or our practices. Please check this page regularly.

7. Contact Us
If you have questions about this policy or your data rights under POPIA, please contact us:

📧 Email: contact@sheltondouglas.co.za
📞 Phone/WhatsApp: +27 78 448 6040
🌐 Website: www.sheltondouglas.co.za